Privacy Policy

This Privacy Policy explains how Lokesh Gaddika (Proprietorship) (“Lakhdatar and Sons Jewellers”, “we”, “us”, or “our”) collects, uses, discloses and protects your information when you visit or make a purchase through this website. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly and information collected automatically:

• Identity & contact data: name, mobile number, email address, billing and shipping address.
• KYC data (for digital gold): where required by law, PAN, and other identity details necessary to complete a transaction.
• Order & transaction data: products purchased, order value, and payment status. We do not store your full card / bank credentials — payments are processed by our PCI-DSS compliant payment partner.
• Technical data: IP address, browser type, device information, and usage data collected via cookies and similar technologies.

2. How We Use Your Information

• To process, fulfil and deliver your orders and send order updates.
• To provide customer support and respond to your queries.
• To comply with legal, tax, regulatory and KYC/AML obligations.
• To detect and prevent fraud and secure our platform.
• With your consent, to send offers and promotional communication (you may opt out any time).

3. Payment Processing

Online payments are processed securely through Razorpay and/or other authorised payment gateways. Your sensitive payment information is transmitted directly to the payment processor over an encrypted connection and is governed by the payment processor’s own privacy policy. We receive only the transaction status and a reference identifier.

4. Sharing & Disclosure

We do not sell your personal information. We may share it with: (a) logistics and courier partners to deliver your order; (b) payment gateways to process transactions; (c) service providers who support our operations under confidentiality obligations; and (d) government or regulatory authorities where required by law.

5. Cookies

We use cookies to keep your cart, remember preferences and analyse site usage. You can disable cookies in your browser settings, though some features may not function correctly.

6. Data Security

We implement reasonable technical and organisational safeguards, including encryption in transit (HTTPS), access controls and secure hosting, to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described here and to comply with legal, accounting and regulatory requirements.

8. Your Rights

You may request access to, correction of, or deletion of your personal data, and may withdraw consent to marketing communication, by contacting us at lokeshgaddika82@gmail.com. We will respond in accordance with applicable law.

9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last updated” date.

11. Contact Us

For any privacy-related queries, contact:
Lakhdatar and Sons Jewellers (operated by Lokesh Gaddika (Proprietorship))
Outside Fatehpuri Gate, Ward No 33, Near Ganesh Mandir, Sikar, Rajasthan – 332001
Email: lokeshgaddika82@gmail.com · Phone: +91 99295 95987